MOST FREQUENTLY ASKED
Have a Question?
Find answers to common questions about the Giordana Custom program.
What are your minimums?
Giordana has no minimum quantities required to place an order. Our published minimum order quantities (MOQs) are thresholds to get optimum pricing. We have value engineered our program and production to provide the best possible pricing at the lowest possible quantities.
Most garment MOQs are 5 pieces per design, per garment. Some are 10 pieces. Accessories including cycling caps, socks, and face masks are the exception and have higher minimums that must be met to place an order.
We combine all items to establish the volume pricing on applicable items. For example, 75 total pieces ordered will net the 75+ pricing on ALL applicable items. [ Minimums are indicated on each item's product page. And you may sort by minimums to view all options in each category. ]
How do minimums work when ordering men’s and women’s versions of the same item?
When you order both men’s and women’s versions of the exact same garment, you can go below the MOQ without incurring surcharge pricing. You can order as few as 3 of one when you order at least MOQ of the other.
Can I order just one item?
Yes! We provide MOQs to achieve the best pricing at the lowest quantities. However, you still have the option to order under minimum quantities and pay a higher per-piece cost. Just keep in mind that there are benefits to ordering at least the recommended MOQ levels, including free setup, free design, and free shipping.
What is your pricing?
Do you offer price breaks?
We offer volume pricing, so per-piece costs go down as quantities increase. After our initial MOQ breaks, the next significant volume price break is at 75+ pieces. All garments (excluding accessories) count toward the total order quantity and price breaks.
Do you have non-profit pricing?
I am a bike shop and am interested in custom clothing for the shop.
GARMENTS AND OPTIONS
Does Giordana fit like a European brand or an American brand?
The question of fit is very personalized. Cycling brands on both sides of the ocean offer a variety of fit options from looser or relaxed to form fitting or race fit. Our experts will learn about you and your preferences to make an informed recommendation. Email us or chat with a member of our team during business hours and we'll be happy to help.
What garments can I order?
Can I try-on before I buy?
What color spandex do you offer?
There are both printed and non-printed panels on most bibs and short models. Printed panels have no color limits– you may print as many as you like. The non-printed panels are solid spandex material. Available options are based on the garment/s you choose. Depending on the model, you may choose from 9 colors of spandex: black, dark gray, royal blue, navy, midnight blue, red, olive green, chocolate brown, and white. [ See our spandex color chart. ]
Can I choose my chamois?
Yes! All FR-C Pro bottoms come standard with the Cirro S for men and Cirro S W for Women. Bottoms in other collections get the Cirro for men and Cirro W for women. You may choose to upgrade your chamois for an additional fee. Chrono Suits get the Chrono Pad, which has been designed based on the rider’s position during a time trial. There are three options for Triathlon inserts. Learn about our proprietary family of OmniForm chamois.
Can I customize trim options?
In many cases, you can select the color of the zipper, trims, and stitching that will work best with your design. Available options depend on the garment/s you choose. In general, 8-Week Production items offer more opportunities for advanced customization, so if your needs are more specific, consider 8WP items.
Do you have a warranty policy?
ART AND DESIGN
Are there any set up fees?
No, setup and design time is free at Giordana when you order MOQs.
Do you charge for design time?
We offer complimentary setup and design time when you order MOQs. You can’t put a price on the creative process!
What if I have my own designer?
Our team is happy to work with your designer. We can share templates upon request for layout and our in-house experts will review the final files to ensure everything is set up correctly. [ See general artwork requirements HERE > ]
What if I don’t have a design?
Our experienced designers have created thousands of completely original kits for customers. They can work with many ideas, or no ideas at all. To see a sampling of kits we’ve created, browse the inspiration page for ideas.
How many colors can I use?
There is no limit to the number of colors you can use in your design. Our colors are based on the Pantone Solid Coated Color System. RGB or Hex codes are converted as closely as possible.
Can you print fluorescent colors?
Yes! We can print one true neon color per design.
Can you print with reflective ink?
For enhanced visibility during cycling, we offer an optional reflective fabric treatment that can appear on rear pockets, arm bands, and leg bands, depending on the garment/s you choose. This is not an ink, but glass beads embedded inside the threads of the fabric. Your artwork can be printed on top of these panel pieces to maintain your design integrity. Learn more about our reflective treatment.
What is standard branding?
Generally, the Giordana sagittarius logo appears on the upper left chest and center back pocket on tops, and on the front right thigh and left rear panel on bottoms. Logos can be printed in a color that coordinates with the design as long as it remains visible.
Can I remove the Giordana logos from my design?
All custom program artwork will be created following the Giordana Custom standard branding locations and must comply with the Giordana brand standards.
Will Giordana produce private label custom cycling clothing for my brand?
Can I create my own rubberized logo?
With the Giordana Patch Program we can create a custom 3D silicone version of your own logo to be stitched on to each item in the location of your choosing. Minimum quantities apply. For details, please inquire.
MANUFACTURING AND PRODUCTION
Where is Giordana apparel made?
How long is your production?
The majority of our most popular items are produced in 4 weeks. Other items take 8 weeks. Shipping time is additional and transit from Italy varies by country. US customers should have the garments in hand within 2 weeks of the order departing the factory.
ORDERING AND SHIPPING
How do I start an order?
I am outside the States, can I still order Giordana Custom?
How do I collect orders from my team members?
As a Giordana customer, you have the option to use our Giordana Kit Builder online platform to capture orders and payment from team members. Our reps will assist with setting up your team store.
Already have a GKB account set up? Head over to the login page to access.
Do you charge for shipping?
We offer free ground shipping within the contiguous US when you order MOQs.